Last updated: 24th October 2025.
These Terms and Conditions govern your use of the Haur B.V., private limited company incorporated under laws of the Republic of Netherlands, registered with the Netherlands Chamber of Commerce, RSIN: 867612939, company address: John M. Keynesplein 1, 1066EP Amsterdam, the Netherlands,
and Aura Health LLC, a Limited Liability Company organized under the laws of the State of Wyoming, USA, company address: 30 N Gould St, STE R, Sheridan, WY 82801, USA.
By using the site, you acknowledge and agree to be bound by the following conditions. Please ensure you have reviewed these terms carefully before you proceed to use the site or make a purchase.
1.1 Definitions:
1.2 These Terms outline the User Agreement with Platform Operator offering access to the Seller’s Products. By completing a payment for any Product(s) on this website, You enter into a binding agreement with the Platform Operator for the use of our intermediary services, and You agree to comply fully with these Terms.
1.3 A separate sales contract between You and the Seller for the purchase of the Product(s) is formed only when you receive a dispatch confirmation email, as detailed in Section 4.
1.4 These Terms may be updated or amended at Platform Operator’s discretion. Any changes will be published on this page. Your continued use of the Website constitutes acceptance of the updated Terms. Users are responsible for reviewing Terms periodically.
1.5 Platform Operator operates solely as an intermediary between User and a Seller. We do not manufacture, test, or store the Products listed on the Website. The responsibility for Product safety, quality, labeling, and compliance lies entirely with the Seller.
1.6 If You do not agree to these Terms, do not visit the Website, use it, participate in the subscription program, or disclose Your personal information.
2.1 Access to and use of this Website is restricted to individuals 18 years or younger. Minors may only browse or purchase under the supervision of a legal guardian.
2.2 You agree to use the Website solely for lawful purposes. You shall not interfere with other users’ access, submit malicious content, or engage in fraudulent activity.
2.3 You are prohibited from transmitting harmful code, malware, or engaging in actions intended to impair the Website’s functionality or security.
2.4 We reserve the right to suspend or permanently terminate Your access to the Website, without prior notice, if You violate any of these Terms or engage in conduct that We, in Our sole discretion, deem harmful to the Website, other users, or third parties.
2.5 You are responsible for ensuring that all information You provide to Us, including Your name, contact details, shipping address, and payment information, is accurate, complete, and current. We are not liable for any issues, delays, or additional costs arising from incorrect or incomplete information provided by You.
2.6 If user accounts or review/comment features are available, You are responsible for keeping Your account credentials secure. Platform Operator may remove content that violates these Terms or is harmful, offensive, or misleading.
3.1 While We aim to ensure accuracy of Product descriptions, images, and pricing, Platform Operator does not guarantee that such information is free from errors. Should discrepancies arise, users are encouraged to notify the Seller.
3.2 Unless otherwise specified, all financial transactions are processed in USD. Prices may change without prior notice, however, the price confirmed at checkout will be honored for that order.
3.3 Product availability depends on the Seller’s stock and supply chain. Orders may be delayed or canceled if Products are unavailable.
3.4 In the event of an obvious pricing error, Platform Operator reserves the right to cancel the order and notify the User.
4.1 Orders placed on the Website are subject to confirmation by the Seller. If an order cannot be fulfilled, We reserve the right to cancel it and issue a full refund.
4.2 Payments are processed securely through Platform Operator’s platform. By completing a transaction, You confirm that the payment method belongs to You and that sufficient funds are available.
4.3 When You place an order through the Website, you are making an offer to purchase the Product(s) from the Seller under these Terms. The ordering process allows You to check and amend any errors before submitting Your order.
4.4 By submitting an order and providing Your payment information, You authorize Us to charge the full amount of the order, including the price of the Product(s), taxes, and any applicable shipping fees, to Your selected payment method.
4.5 By providing Your payment method information ("Payment Method") and initiating a transaction, You expressly authorize to process the charge.
4.6 In the event that any payment attempt is unsuccessful (due to insufficient funds, expired card, or any other reason), whether for an initial purchase, a subscription fee, an upsell, or any other add-on offer presented to You, You hereby authorize Us to automatically and repeatedly re-attempt to process the charge using the same Payment Method.
4.7 These re-attempts may be made at Our sole discretion within a reasonable period, not to exceed fourteen (14) calendar days from the date of the original failed transaction. We are not liable for any fees, such as overdraft or over-limit charges, that may be new page by Your financial institution as a result of these re-attempts.
4.8 In the case of a successfully recovered payment for an upsell or add-on offer, You acknowledge and agree that the corresponding Product or service may be processed, fulfilled, and shipped separately from Your initial order.
4.9 If all payment re-attempts fail after the aforementioned 14-day period, We reserve the right, at Our sole discretion, to:
4.10 After You place an order, You will receive an automated email acknowledging that We have received Your order. Please note that this email does not constitute acceptance of Your offer.
4.11 The acceptance of Your offer and the formation of a binding contract between You and Us will take place only when We send you a separate email confirming that the payment was made. The sales contract between You and the Seller is formed only when the Product has been dispatched by the Seller. The contract will relate only to those Products whose dispatch the Seller has confirmed in the dispatch confirmation email.
4.12 We reserve the right to refuse or cancel any order at Our discretion, particularly if We suspect fraudulent, unauthorized, or illegal activity. If We cancel an order, We will notify you and refund any payment already made.
5.1 All orders are processed within [1-3] business days of being placed. Shipping time depends on the destination and usually takes [2-14] business days. Please note that these are estimated timelines that may vary, and therefore we do not guarantee specific delivery dates.
5.2 Once your order has shipped, you will receive a shipping confirmation email containing a tracking link. Shipments can be tracked using the link provided in the email.
5.3 Shipping costs, if applicable, are calculated and displayed at checkout. The User is responsible for any customs duties or import taxes that may be applied by the destination country.
5.4 You are solely responsible for providing a correct and complete delivery address. If a package is returned to the Seller or lost due to an incorrect address provided by You, we reserve the right to charge You for additional shipping and handling fees required to reship the order.
5.5 Delays due to the Seller's supply, courier's operations, customs procedures, or other third-party factors are beyond Our control.
6.1 You have the right to cancel your order within one (1) hour of its placement, provided that the order has not been shipped prior to the cancellation request being processed. All orders are processed expeditiously; therefore, cancellation requests are time-sensitive.
6.2 Subject to the eligibility conditions set forth in Section 6.3, the User may return a Product for a refund for any reason within thirty (30) calendar days of the Product's delivery date.
6.3 To be eligible for a refund, all returned Products must be unopened, in their original packaging, and in a new, resalable condition.
6.3.1 If a single Product was purchased, it must be returned fully unopened.
6.3.2 If multiple Products were purchased in a single order, a refund will only be issued for the units that are returned fully unopened.
6.3.3 Any opened or used packages are strictly non-refundable under this 30-day policy.
6.4 To initiate a return for a refund in accordance with Section 6.2, the User must adhere to the following procedure:
6.4.1 The User must arrange and purchase a return shipping label from a courier service of their choice.
6.4.2 The User must ship the eligible Product(s) to the designated return address.
6.4.3 Failure to ship the Product to the correct designated address will render the return ineligible for a refund.
6.4.4 After shipping, the User must complete the official Return Form, which is accessible in the Website's Help Center.
6.4.5 The User must provide all required information in the Return Form, including, but not limited to, the shipping tracking number, original Order ID, and product details.
6.5 All costs and fees associated with return shipping, including postage and handling, shall be the sole responsibility of the User. We do not provide pre-paid return labels. Original shipping costs and return shipping costs are non-refundable. We strongly recommend using a trackable shipping service as proof of delivery. We assume no liability for Products that are lost or damaged during the return transit.
6.6 Upon receipt at the designated facility, the Seller’s team will inspect the returned Product(s) to verify compliance with the eligibility conditions set forth in Section 6.3. This inspection process is typically completed within seven (7) to fourteen (14) business days.
6.7 Following a successful inspection and approval of the return, a refund will be processed to the User’s original payment method within five (5) to twenty (20) business days.
6.8 Products that are received by the User in a broken or defective state, or that fail while under warranty, are not eligible for a refund under the 30-day policy (Section 6.2). Such Products may be eligible for a replacement.
6.8.1 To request a replacement, the User must contact Us via the email address provided in the Contact Information section.
6.8.2 The User must provide clear photographic evidence of the damage or defect and a detailed explanation of the issue.
6.8.3 Upon review and approval of the evidence, We will arrange for a replacement Product to be shipped to the User.
6.9 No refunds will be issued for "outlet" goods or any Products purchased at a reduced price.
6.10 If a purchase was made using a gift voucher, any applicable refund will be issued in the form of a new gift voucher.
6.11 Any Products returned to Us that do not meet the eligibility criteria (e.g., opened Products, items returned outside the 30-day period, or items shipped to an incorrect address) will not be eligible for a refund. Such items will be discarded or, at the User's request and sole expense, shipped back to the User.
6.12 All practical information necessary for processing a return, including designated return shipping addresses, is provided in Section 12. All official contact methods for questions, claims, or requests related to these Terms are also specified in Section 12 (Contact Information).
7.1 The Platform Operator does not manufacture or control the Products sold on the Website. As such, we do not assume responsibility for:
7.2 To the fullest extent permitted by law, the Platform Operator disclaims liability for any indirect, incidental, or consequential damages, including but not limited to, claims for property damage, lost income, or business interruption. The Platform Operator's liability is limited to the amount paid for the Product.
7.3 The Platform Operator disclaims all warranties, whether express or implied, including the warranties of merchantability or fitness for a particular purpose.
7.4 The Seller assumes full responsibility for the Product's quality, its performance characteristics, safety features, energy consumption, and other issues related to the Product.
7.5 As the Platform Operator acts solely as an intermediary, all claims related to Product quality, safety, effectiveness, labeling, as well as its delivery, must be directed to the Seller. Please send all such claims to the following email address: [email protected].
7.6 The Seller is responsible for reviewing your claim and providing a response. The Seller’s full company details are provided in Section 1 of these Terms.
7.7 We do not guarantee that the Website will operate uninterruptedly or without errors. We are not liable for losses arising from the temporary unavailability of the Website, technical glitches, or other operational problems.
We are committed to protecting Your privacy and handling Your personal data in a transparent and secure manner, in full compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable national data protection laws.
Your submission of personal information through the Website is governed by our Privacy Policy.
9.1 The name and all related brand elements, including logos, graphics, icons, and service names, are the exclusive property of the Company and are protected as trademarks. Any use of these trademarks is strictly prohibited without our prior written consent, which may be withheld at our sole discretion.
9.2 All content available on this Website, including but not limited to text, graphics, images, illustrations, and code, is the intellectual property of the Company or its content suppliers and is protected by copyright laws. Your use of the Website does not grant you any ownership or license to this content.
9.3 Any software utilized in the operation of this Website is the property of the Company or its software partners and is protected by international copyright laws. You are not granted any rights or license to this software.
9.4 You are solely liable for any damages that arise from the infringement of intellectual property rights. This includes any harm caused by your unauthorized copying, distribution, or use of our trademarks, content, or software for purposes that violate these terms or applicable law.
9.5 This Website may display names, trademarks, or service marks belonging to third parties. These marks are the property of their respective owners, and we claim no ownership over them. Additionally, for your convenience, our Website may contain links to third-party websites. We do not control or endorse the content of these sites and are not responsible for them. Accessing third-party websites is done at your own risk.
These Terms and all legal relations are governed by the laws of the [United States of America/Cyprus]. We have drafted these terms to be in full compliance with EU consumer rights laws. Please be aware that if you are a consumer, this choice of law does not override any mandatory legal protections you are entitled to under the laws of your home country or grant you a specific jurisdiction.
11.1 If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be severed from these Terms, and the remainder of the Terms shall remain in full force and effect.
11.2 Any failure or delay by Us in exercising any right or remedy under these Terms shall not operate as a waiver of that right or remedy. A waiver of any right or remedy on one occasion will not be construed as a bar to or waiver of any rights or remedies on any other occasion.
11.3 We shall not be liable for any failure or delay in performance under these Terms resulting from acts or events beyond Our reasonable control, including but not limited to natural disasters, war, terrorism, government actions, strikes, or failures of third-party infrastructure (including internet and payment providers).
11.4 These Terms, together with any other legal notices published on the Website, constitute the entire agreement between You and Us concerning Your use of the Website and supersede all prior agreements, understandings, or representations.
11.5 You may not assign or transfer any of Your rights or obligations under these Terms without Our prior written consent. We reserve the right to assign or transfer Our rights and obligations under these Terms to a third party at Our discretion, for example, in the event of a merger, acquisition, or sale of assets.
11.6 The headings and section titles in these Terms are for convenience only and shall not affect the interpretation of the provisions.
12.1 For questions, concerns, or claims regarding these Terms, please contact Us at:
12.2 The address for returns will be provided after you contact us via the email address or phone number provided above.